Service Analyst

Manpower are working on behalf of our reputable client to identify a Service Desk Analyst to work from their West Malling site.

As the Service Desk Analyst you would work as part of a team to support a range of systems within our client. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of Systems that are a mix of on premise and cloud as well as our End User Estate .

The role will involve:

Being the first point of contact for IT support activities for our internal customers.Managing and prioritising your workload via our ITSM Tools.Keeping your customers updated via all communication methods to manage expectationsSupporting the wider IT Department ensuring the smooth function of our systems and processesOnboarding new staff to the company. (Hardware and account provision)Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting stepsEnsuring our EUC compliance levels meet our high standardsKeeping our Asset management system UpToDateKeeping all knowledge base support documentation up to dateOccasional Visits to other offices located in the United Kingdom to provide physical supportAbout You

To be considered for the role you will need to have:-

Previous experience in a Service desk or Support roleExposure to Microsoft 365 Admin Centre, ADGood Customer Service skillsSelf-motivatedExcellent Time management & Request\ticket managementStrong technical support skills and experienceExcellent communication skills with the ability to communicate technically at all levels

Should you be looking for a new opportunity, please send in your CV.