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College Porter

Employer
Undisclosed Company
Location
Cambridge, Cambridgeshire
Salary
Up to £11449 per annum + Holiday Pay + Pension & More
Closing date
9 Sep 2022

View more

Sector
Property
Job Type
Permanent
Hours
Part-time

An exciting opportunity to work for a world-renowned academic facility within the beautiful City Centre of Cambridge. This opportunity would suit anyone wants a brilliant work life balance along with excellent pay and benefits.

College Porter

Salary: £11,449 Part Time - 20.25 Hrs Per Week

Location: Cambridge

Additional benefits:

  • Statutory & bank holidays
  • Contributory pension scheme
  • Free Lunches
  • Access to the College gym and pool
  • + More

  • Receive, welcome and assist all visitors, including conference delegates, Fellows, students and staff to the Porters' Lodge in a timely, efficient and helpful manner.
  • To be available to support students 24 hours a day, 7 days a week. This may be involve assisting with welfare matters, general enquiries and support.
  • Assist in the booking of guest and public rooms, as directed by the Head of Operations.
  • To work with the relevant student bodies in overseeing student social events such as Bops.
  • Assist the Head of Operations in the maintenance of discipline; ensure all students observe College rules and report any lapses to the appropriate authority.
  • Develop and maintain awareness of procedures and provide necessary emergency duties in cases of fire, flood, accident or illness; monitor, test and obtain good working knowledge of College, Hostel and other designated property, fire and smoke alarm systems; carry out health and safety and fire checks as directed.
  • Operate the telephone exchange; take and relay messages via the telephone or through the use of pigeonholes.
  • Carry out basic computer duties and CCTV monitoring.
  • Issue, receive and check room keys in accordance with administrative procedures.
  • Carry out small maintenance jobs in an emergency.
  • Assist with car and bicycle parking.
  • Provide the timely and accurate collection, sorting and delivery of external and internal mail to pigeonholes in the Porters' Lodge (and to various College locations); ensure that off-site mail is franked/dispatched as appropriate. Redirect mail when required.
  • Maintain administrative records as required by the Head of Operations; ensure the overlap and timely handover of duties to the incoming Porters to include the relay of necessary information.
  • Ensure the prompt reporting of any defects to the Head of Building Services.
  • Administer punt hire between April and October.
  • Ensure the security of College buildings, grounds and gates; monitor and respond to intruder alarms; patrol the College and College hostels and any other designated property as required and as specifically directed by the Head Porte.
  • Undertake other duties and responsibilities commensurate with the post from time to time as directed by the Head of Operations.
  • You will be required to become a qualified First Aider and Personal Alcohol Licence holder, and will be subject to an enhanced DBS check.

The following criteria are appropriate to this post:

Knowledge and experience:


  • Experience in a customer facing or customer service role
  • Experience of reception would be an advantage
  • IT literate

  • Personal skills and abilities:


  • Excellent interpersonal skills and the ability to communicate in a courteous, friendly and professional manner
  • Excellent telephone manner
  • Confidence to work alone, to self-motivate and to plan workload
  • Ability to remain calm and resolve problems tactfully
  • Approachable, conscientious, hardworking and reliable
  • Flexibility to work additional shifts when necessary

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