Customer Service Representative, Lusk

Customer Service Representative, Lusk
Permanent, Full time

Our client is a global freight forwarding company with more than 30 years' experience and a network of world-class partners.

Summary of the role
The primary function of this role is to provide support for the Customer Services Team as a point of contact for all company's customers.

The successful candidate will be required to provide order processing capability, managing customer service requests and queries in a timely manner.

Key responsibilities

• Responsible for prompt query resolution for all customers - Phone and Email
• Responsible for communication of any issues to various internal departments such as transport, operations, sales
• Consistently provide expert customer service to our customer base in a friendly and professional manner
• Customer Order processing - needs to have a comprehensive knowledge of pricing and service levels
• Completion of COD (PREP-PAY) bookings
• Educating Customers on online bookings
• Responsible for updating internal systems and advising transport / Operations of bookings and/or any other service requirements.
• Maintenance of customer complaints log, tracking issues and create NCR's reporting on customer issues
• Process uplift requests - process and send documentation to transport/Operations
• Liaising with all Departments within the company and assisting with queries
• Follow up queries within agreed timelines to ensure issues are satisfactorily resolved
• Furnishing Sales leads to Commercial Office
• General Day to Day administrative duties plus additional duties

Who are we looking for?
Essential Criteria:

• Be Customer focused with dedication in your service delivery to meet Customer needs
• Ability to maintain positivity when working under pressure, re-prioritising workload where necessary
• Be reliable with the ability to multitask and have strong problem-solving skills
• Strong attention to detail, accuracy and numeracy
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner
• Excellent interpersonal skills with a commitment and determination to significantly grow the business
• Strong analytical and numeracy skills and proficient on working to budgets with a proven track record to demonstrate this
• Dynamic and dedicated within proven levels of high conformance and performance
• Computer literate including but not limited to Microsoft Office Suite
• Positive, 'will do' attitude and ability to work as part of a team
• Full comprehension of the English language (both written & spoken)
• Successful candidate will need to commercially aware, empathetic (able to diffuse situations) and place great importance on their punctuality when arriving to and leaving from work.
• Experience with Azyra a distinct advantage.

Join us today! With any further queries please contact Magdalena on 0860246376 or email magdalena.hollywood@manpower.ie