Air Exports Freight Forwarder

JOB DESCRIPTION Objective / Purpose of the Job

The Air Export is to provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Key Activities

Completion of end to end forwarding activities as the individual role requiresFollow strict and time sensitive SOP's/KPI's to ensure complianceWork closely with internal and external customers Focus on customer service Use of Next Gen/MS office as requestedEnsure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframeMonth end department complianceCustoms EntriesCost controlAssist senior forwarders, Supervisor and line manager where requiredEnsure all reports including internal and customer specific are completed within the deadlineResolve queries from customers and suppliers

Ensure Best Practice models are adopted Work closely with the Operations manager for Internal and external rates reviews.Remain in contact with customers and suppliers to maintain relationshipsTo take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development

Maintain clean desk policy Operate within companies QA systemAny other tasks as directed by their Supervisor or line manager