VIP Support Deskside Engineer IV

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a VIP Support Deskside Support Engineer IV based on their customer site in London W1G. This is a full-time, permanent role working either 07:30 - 16:00 or 10:00 - 18:30 split between two colleagues.

The role is paying up to £33,120 per annum plus Inner London allowance of £4,000

Purpose of the role

Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

To provide End User Workplace support to company's VIP users. An exciting opportunity has arisen to support and specifically VIP user community in a central London location. The successful candidate must be well presented, an excellent written and spoken communicator and well versed in working in a VIP formal environment with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets)

Wide range of skills across a number of platforms or highly specialised in one. Minimum of 2 open systems demonstrating in-depth technical knowledge. Writes operational procedures. Should have professional accreditation or equivalent practical experience.

Expert business level technical knowledge for onsite system level repair and support. Complex firmware updates to a wide range of equipment. Manage escalations. Scope & plan upgrade/rollout projects.

Behaviours

• Demonstrate the ability to methodically work through issues
• Identify issues end users might be facing and drive improvement and simplifications to help end user process
• Maintain good working relationship with key stakeholders and support teams
• Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
• Site based
• Analyse systems needs
• Hardware and software break fix
• Installation of EUW devices (IMAC)
• Upgrades of all devices both hardware and software.
• Assisting VIP's and their respected teams as required.
• Flexible to assist with issues and offer training and guidance as required
• Must be able to work independently and part of a small team
• Excellent time management.
• Able to control work in a fast paced
• Be prepared to see tasks through to successful conclusion.
• Flexible working hours. Location requires onsite support between 07:30 - 16:00 and 10:00 - 18:30 split between two colleagues

Skills and Experience

• Previous experience in similar/transferrable role
• Familiar with Dell and HP laptops and desktops. Apple products (iPhone, iPads, and Mac Book) and Xerox printers.
• Extensive knowledge of mobile\tablet devices, specifically IOS
• Break fix, IMACs, Incidents, Projects
• Knowledge of current and past Microsoft windows operating systems
• Basic knowledge of Mac OS platforms
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Experience and technical knowledge of IT, PC's / peripherals and their architecture
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties
• Display flexibility and the ability to manage your day effectively
• Previous VIP support experience is a must

Desirable Skills/Qualifications

• ITIL Foundation
• Formal Apple product training