IT Service Desk Analyst

Fantastic job opportunity for a IT Service Desk Analyst to join our client in Ashford, Kent.

Temporary Position - Full Time

37.5 hours per week - £39,000 per annum

As IT Service Desk Analyst you will be required to work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community, which will often include visitors from international sites, in response to incidents, requests and project work arising on our clients supported computer applications and platforms

As a IT Service Desk Analyst your role will also involve:

• Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware.
• Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution.
• Build/rebuild workstations to client specifications.
• Asset Management, including the deployment and collection of IT equipment across UK site and the accurate updating of inventories.
• Provide basic user training for new equipment.
• Assist users with location moves around the site.
• Project work: application and new equipment rollouts, audits,
• Day to day Service Desk activities including: managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and AskMe unassigned queue.
• Alert management of production system failures.
• Keep abreast of company IT activities, changes and outages.
• Attend company briefs and company provided training to develop relevant knowledge and skills and to adhere to company Environment, Health and Safety policy.
• Take part in company events when required.
• Adhere to company policies.

Our Ideal Candidate will be able to meet the following:

• Good communications skills, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background.
• Proficient problem analyzing and solving skills
• Previous experience of working with a Service Desk tool, preferably AskMe (Service Now)
• A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android.
• A good understanding of Windows O/S, particularly Windows 10.
• Experience of Microsoft Office 2016 and other products is a must whilst Google Mail and Drive experience would be preferable.
• The ability to work as part of a team or alone when individual project work is required.
• The ability to work under pressure to meet deadlines.

You will recieve a number of different benefits such as 28 days paid annual leave accrual, uniform, work from home options, pension schemes, leading UK brand discounts

Interested in an immediate start in this role, based in Ashford? Apply here today