Customer Service Supervisor, Lusk
- Employer
- Manpower Ireland
- Location
- Dublin North, Dublin
- Salary
- Negotiable
- Closing date
- 15 Sep 2022
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre, Management and Executive
- Job Type
- Permanent
- Hours
- Full-time
Customer Service Supervisor, Lusk
Permanent, Full time, on site
Our client is a global freight forwarding company with more than 30 years' experience and a network of world-class partners.
Summary of the role
The primary function of this full-time, office-based role (8.30am to 5.30pm, Monday to Friday) is to provide managerial guidance and support for the Customer Services Team & act as a point of contact for Senior Management regarding delivering total customer satisfaction through all communication channels.
Key deliverables
- Management of the Customer Service team to ensure that all client queries are logged, and responses given within an appropriate & agreed timeframe.
- Responsible for the administration of the Customer Services Department- to manage all issues e.g., monitor and review attendance, implement HR policies, return to works, team meetings, payroll, investigation, and disciplinary meetings, manage grievances in a timely fashion in line with Company policies.
- Approve all holiday requests whilst ensuring adequate cover for each role within the Department.
- Prepare and issue weekly KPI reports to Operations Office Manager.
- Provide regular internal and ad hoc reporting on time - work closely with neighbouring departments and management.
- Identify annual training needs for customer service department to ensure departments are developed in line with industry needs.
- Consistently review the operation to seek continuous improvement in customer service and cost management.
- Manage and ensure Health and Safety practices are adhered to within Department.
- Other duties associated with Health and Safety when required.
- Responsible for the completion of the accident and incident investigation reports when they are reported.
- Team Management- lead and motivate your team to ensure Department KPI's are achieved, and excellent Customer Service is provided to all customers and suppliers.
- Ensuring all new starters receive training and managing the performance reviews process.
- All other associated duties as required.
Essential Criteria
- 3 years+ management experience (preferably in a similar environment).
- Excellent communication and interpersonal skills (both written and verbal).
- Excellent leadership and people skills.
- Excellent IT skills.
- Excellent attention to detail and Analysing skills.
- Ability to adhere to strict deadlines.
- Ability to work on own initiative.
- Reporting and presentation skills.
- Ability to prioritise workload and ensure all targets are achieved.
- Excellent reporting skills.
- Self-motivated and driven to achieve set targets.
- Degree/Qualification in relevant field desirable.
Join us today! With any further queries please contact Magdalena on 0860246376 or email magdalena.hollywood@manpower.ie
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