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Customer Service Supervisor, Lusk

Employer
Manpower Ireland
Location
Dublin North, Dublin
Salary
Negotiable
Closing date
15 Sep 2022

Customer Service Supervisor, Lusk
Permanent, Full time, on site

Our client is a global freight forwarding company with more than 30 years' experience and a network of world-class partners.
 

Summary of the role
The primary function of this full-time, office-based role (8.30am to 5.30pm, Monday to Friday) is to provide managerial guidance and support for the Customer Services Team & act as a point of contact for Senior Management regarding delivering total customer satisfaction through all communication channels.

 

Key deliverables

  • Management of the Customer Service team to ensure that all client queries are logged, and responses given within an appropriate & agreed timeframe.
  • Responsible for the administration of the Customer Services Department- to manage all issues e.g., monitor and review attendance, implement HR policies, return to works, team meetings, payroll, investigation, and disciplinary meetings, manage grievances in a timely fashion in line with Company policies.
  • Approve all holiday requests whilst ensuring adequate cover for each role within the Department.
  • Prepare and issue weekly KPI reports to Operations Office Manager.
  • Provide regular internal and ad hoc reporting on time - work closely with neighbouring departments and management.
  • Identify annual training needs for customer service department to ensure departments are developed in line with industry needs.
  • Consistently review the operation to seek continuous improvement in customer service and cost management.
  • Manage and ensure Health and Safety practices are adhered to within Department.
  • Other duties associated with Health and Safety when required.
  • Responsible for the completion of the accident and incident investigation reports when they are reported.
  • Team Management- lead and motivate your team to ensure Department KPI's are achieved, and excellent Customer Service is provided to all customers and suppliers.
  • Ensuring all new starters receive training and managing the performance reviews process.
  • All other associated duties as required.


Essential Criteria

  • 3 years+ management experience (preferably in a similar environment).
  • Excellent communication and interpersonal skills (both written and verbal).
  • Excellent leadership and people skills.
  • Excellent IT skills.
  • Excellent attention to detail and Analysing skills.
  • Ability to adhere to strict deadlines.
  • Ability to work on own initiative.
  • Reporting and presentation skills.
  • Ability to prioritise workload and ensure all targets are achieved.
  • Excellent reporting skills.
  • Self-motivated and driven to achieve set targets.
  • Degree/Qualification in relevant field desirable.


Join us today! With any further queries please contact Magdalena on 0860246376 or email magdalena.hollywood@manpower.ie

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