Digital Receptionist
- Employer
- BMW Group Retail Careers
- Location
- Leicestershire
- Salary
- Negotiable
- Closing date
- 2 Sep 2022
Job Details
Your role
Being the first point of contact for every single one of our ‘family' of customers makes this simply one of the most demanding and important roles in our business.
You'll definitely need a clear and confident telephone manner - and be someone with warmth, charisma, and the ability to shine.
This role is working from home, but we offer a book a desk opportunity based at Grove Park, Leicester, where you can work alongside your colleagues. We are looking for someone who is still within a commutable distance to the dealership, as there will be occasions where we need onsite presence.
Your primary responsibilities will be to answer incoming calls, correctly qualify, transfer / send a message to the correct colleague and deliver a great customer experience in the process.
Your profile
You will be customer-focused, a team player, and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.
It is also important for you to have a quiet place to work from at home, a good broadband connection and be a self-motivator. All equipment will be provided for you.
Organised, disciplined and flexible, you'll share our ‘can do' approach to life, and relish being part of a team covering our phones 7 days a week.
Previous experience would be advantageous but not necessary as full training will be provided. We've never been busier, so you will work 40 hours per week between 8 am - 6 pm Monday to Friday with a full 1 in 3-weekend rota (with time off in lieu).
Rewards
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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