Service Advisor
- Employer
- BMW Group Retail Careers
- Location
- Harrogate
- Salary
- Salary of £24,298 with £6,600 bonus
- Closing date
- 2 Sep 2022
Job Details
Your role
Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Harrogate?
Our Associates separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you'll take care of our customers' service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.
What does the role of a Service Advisor involve?
- Provide estimates for work, and book in-service and repair work for our customers' vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell
Your profile
What qualities do I need to succeed in the Service Advisor role?
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence in using computer systems
- Experience in sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy!
Rewards
Salary of £24,298 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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