Insurance Administrator

PRIMARY PURPOSE OF THE JOB

Reporting to the Rental Operations Analyst, the key purpose of this role is to ensure all insurance related activity within the Rent-a-Car operational area is dealt with in a timely and accurate manner. Providing the link between functions within the business and delivering a consistent, efficient and cost conscious solution.

Role responsibilities will also include working closely with the other members of the Supply & Demand/Insurance teams to ensure all regular and ad hoc administration tasks are completed to a high degree of accuracy. This will include telephone and email contact with multiple areas across and outside of the Rent-a-Car business and to provide ongoing support by building relationships with stakeholders and customers of the program.

MAIN RESPONSIBILITIES

• To take ownership of COI (company own insurance) activities for the Rent-a-Car Operations Department including processing invoicing and performing spot checks for accuracy.
• To take ownership of CDW (collision damage waiver) activities for the Rent-a-Car Operations Department including processing invoicing and performing spot checks for accuracy.
• To support and work on behalf of the Insurance Business Manager for any Rent-a-Car related insurance activity.
• To be proficient in multiple systems in order to extract, combine and analyse relevant data
• To pull reports from our rental system and send these regularly to the relevant stakeholders
• To create and manage Location Agreements on the rental system
• To manage dedicated email inboxes and respond to queries, forwarding on to the relevant team member/department when required
• To contribute to the Reporting & Administration team by covering tasks which contribute to the smooth running of the department
• To answer general incoming queries into the department via phone or email

DECISION MAKING SCOPE

• Decide what and when to escalate an issue to the Insurance Business Manager/Damage & Recharge Controller
• Prioritise own diary to ensure tasks are processed effectively and efficiently
• Locate best sources of information required to carry out responsibilities
• Resolution of Insurance and Damage issues
• Best methods of data presentation

KEY CHALLENGES

· Prioritising workload and managing stakeholders expectations

· Routinely processing damage and insurance claims

· Routinely handling insurance issues raised internally or externally

· Knowing where to find best sources of information

STATISTICAL DETAILS

1. Number of direct reports (state extent of supervisory responsibility) - None

2. Economic data (Level of budgetary or expenditure control) - None

3. Other quantitative data - financial impact and accountability of correct processing of insurance related documents.

EDUCATION, TRAINING AND EXPERIENCE

· Experience of working with data and providing management information

· Experience of managing numerous stakeholders

· Experience of working to service levels and quality measures

SKILLS & PERSONAL CHARACTERISTICS REQUIRED

• Strong organisation and planning skills, delivering quality output to deadlines
• Good attention to detail and strong quality focus
• A genuine desire to help and support people and provide excellent customer service
• Proven ability to liaise and communicate effectively with stakeholders
• The ability to manage, influence and adapt during complex conversations
• Excellent interpersonal, influencing, negotiation and communication skills
• A flexible approach to take on varying tasks/activities
• Ability to work in a proactive manner, under own initiative
• Strong teamwork skills whilst maintaining individual ownership
• High level of motivation and commitment
• Ability to operate without close day to day supervision
• Good working understanding of MS PowerPoint, word and excel

Experience within the insurance/automotive industry (desirable)

To assist the Rental Operations Analyst with ad-hoc tasks to ensure the smooth running of the department