Project Support Officer

PRIMARY PURPOSE OF THE JOB

Reporting in to the PMO Manager the primary purpose of the PSO is to provide detailed project support to the Programme & Project Managers within the Business Transformation (BT) functional Programme Structure. The majority of the role will be significant project governance and support activity that will be inextricably tied to the success of the Project or Programme.

MAIN RESPONSIBILITIES

• Responsible for making sure the project/programme status reports in the supported business areas are of a high quality, of a consistent standard and produced to a defined timescale (usually fortnightly or monthly)
• Responsible for the governance of programme & project board papers to ensure accuracy, consistency and high standards
• Responsible for the governance of Project & Programme Plans to ensure accuracy and consistency across Business Transformation (BT)
• Work with the wider PMO team to develop and maintain business area plans showing key milestones and dependencies for all projects/programmes
• Ongoing responsibility to validate and approve non labour invoices for projects and programmes as needed within the supported business areas
• Ongoing responsibility to validate resource related invoices as received and resolving any queries that may arise.

• Ongoing responsibility ensuring monthly reconciliation and accruals are managed appropriately for all non-labour costs for projects and programme within the supported business areas

• Ongoing responsibility for the raising and tracking of resource requests for PMs as needed
• Responsible for overseeing the creation of project products created by team members ensuring they are of an acceptable standard and stored in line with local standards
• Creation of Delivery Framework products and bespoke Programme specific products
• Responsible for the governance of Plan on a Page documentation and ensuring a consistent message is being delivered in all reports
• Responsible for the collation and distribution of slide packs for Programme/Project meetings to include reformatting if required.
• Ongoing responsibility for the governance of RAID Logs ensuring regular reviews are being carried out and owners are clearly identified
• Ongoing responsibility to assist a PM prepare for Quality Reviews and Quality Gates and carry out peer reviews across business areas
• Ongoing responsibility to assist a PM prepare for Stage Gates and carry out peer reviews across business areas
• Ongoing responsibility to ensure programme/project budgets are being managed appropriately within your business areas
• Intelligently challenge approaches and champion Quality and Governance to drive consistently high standards
• Responsible for tracking project/programme audit actions ensuring they are owned until satisfactory completion and records updated accordingly
• Ongoing responsibility for advising PMs on the delivery framework, styles of projects/programmes, tailoring a project/programme to fit requirements and smart project management
• Ongoing responsibility to develop strong and positive relationships with all stakeholders both internal and external to BT
• Ongoing responsibility to drive continuous improvement with project quality throughout BT

PRINCIPAL CONTACTS / WORKING RELATIONSHIPS

Typically working with one Programme Manager and up to 10 Project Managers supporting up approximately 10 projects and other Programme initiatives i.e. feasibility studies also supporting and liaising with the Programme's Lead Business Analyst. The PMO lead will be providing oversight to administrative staff within the Programme structure.

Outside of the direct Programme Structure there will be regular interfacing with the PMO Team and supported business area

Although aligned to a Programme Structure this role is part of the Business Transformation PMO office and as such reports in to the PMO Manager.

KEY CHALLENGES

· Multiple Programmes/Projects to support

· Organisation and prioritisation of time is critical

· Balancing proactive planning with being able to react to changing priorities

· Ambitious timescale challenges

EDUCATION, TRAINING AND EXPERIENCE

· PRINCE 2 Foundation or Practitioner

· Managing Successful Programmes Foundation or Practitioner

· Excellent Microsoft Office skills are essential (Outlook, Word, Excel & PowerPoint)

· Microsoft Project

· Proven experience of working and delivering in Project/Programme Management environments is essential

· Financial Services background