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Team Leader

Greater Manchester, Trafford
Up to £14.35 per hour
Closing date
13 Dec 2023

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Job Details

Manpower is offering a fantastic opportunity for the right candidate to step into the role of Team Leader, working with our client, Capgemini. As a Team Leader, you will play a pivotal role in motivating and managing a dynamic team to ensure the successful achievement of delivery targets.

What you'll do

Reporting directly to Operations Managers, your key responsibilities will include:

  • Motivating and leading the team to ensure the attainment of delivery targets.
  • Resolving first-line customer queries and escalating issues to the Operations Manager when necessary.
  • Performance management of desk analysts, conducting monthly One-to-One sessions.
  • Conducting monthly Call Monitoring sessions and providing constructive feedback to each analyst.
  • Ensuring adherence to correct processes and procedures through quality checks, promoting knowledge base usage.
  • Daily management of up to fifteen help desk analysts.
  • Providing staff training, coaching, and fostering the development of analysts.
  • Daily/weekly/monthly reporting to Operations Managers
  • Completing mid and end-of-year appraisals within specified time frames.

Previous staff management experience is desirable but not essential

What you'll bring

  • Understanding and experience of team dynamics.
  • A flexible approach to challenges.
  • A professional demeanor that reflects the company's values consistently.
  • Enthusiasm, confidence, and a "can-do" attitude.
  • Strong team player with the ability to build relationships with colleagues and external clients.
  • Resilience and a focus on delivering high levels of service through effective team management.
  • High focus on innovation and automation to enhance operational efficiency.

If you believe you possess the qualities outlined above and are ready for this exciting opportunity, we invite you to apply today!


Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Company info

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