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Deskside Support Engineer III - Mobile (South East England)

Undisclosed Company
London, Hounslow
£24000 - £28290 per annum
Closing date
14 Feb 2024

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Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III - Mobile around South East England. This is a full-time permanent role, working 37.5 hours per week to start ASAP. The role is paying up to £28,290 per annum plus company van

**Due to the nature of our client's work the successful candidate must obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals**

As a Mobile Desktop Support Engineer, you will predominately cover South East England, supporting multiple accounts on SLA based tickets/requests, projects, and general site support activities.

Due to being a mobile role, applicants must hold a full UK driving licence to be considered for the role. A company van will be provided.

As a Mobile Desktop Support Engineer, you will:

  • Have experience with VIP support and engagement
  • Troubleshoot known and unknown hardware issues related to desktop, laptops, workstations, peripherals, and associated accessories
  • Troubleshoot known and unknown software issues related to Windows platforms
  • Be the smart 'hands and eyes' support for infrastructure and data centre activities
  • Document site processes and knowledge base article management
  • Be involved in projects when required
  • Be comfortable with travelling from site to site where required

What we are looking for:

  • Experience with current and past Microsoft windows operating systems
  • Basic knowledge of Mac OS platforms
  • Knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
  • Knowledge of Windows imaging techniques (Network & Local)
  • Microsoft Active Directory & Azure Active Directory knowledge
  • Experience with Ticket Management (ServiceNow, Remedy etc)
  • Knowledge of mobile devices, Android & IOS & SIM Management
  • Experience with Break fix, IMACs, Incidents, Projects
  • Experience with desktop/printer configurations
  • Excellent interpersonal & communication skills
  • Ability to work independently and as part of a team
  • Ability to manage your day effectively
  • Must have a full valid UK drivers' licence

This is an excellent opportunity to join our client and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an employee you will benefit from:

  • Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase / sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

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