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Deskside Support Engineer III

Undisclosed Company
Somerset, Yeovil
£28000 - £29200 per annum
Closing date
14 Feb 2024

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Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Yeovil. This is a full-time, permanent role to start ASAP. The role is paying £29,290 per annum working between 08:00 - 17:30 Monday - Thursday, Friday 08:00 - 16:00

Due to the nature of our client's work the successful candidate must hold or be able to obtain SC or DV Security Clearance. For this reason, we are only able to progress applications from British nationals

Role Overview

We have an exciting opportunity for an experienced Desktop Support Engineer to provide our client, onsite day-to-day IT support based at their Yeovil site office. The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant. The role will require a flexible individual with competency across hardware and software support on desktops and laptops

As a Desktop Support Engineer your role will involve:

  • Desktop / Laptop / VDI build, configuration and deployment to end users
  • Software installation / deployment
  • Smartphone deployment
  • Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
  • Hardware installation / upgrade / break fix for desktop, laptop, and server
  • Smartphone support
  • Service Desk cover as required
  • Assisting with customer projects

What we're looking for:

  • Full UK driving license is essential to provide support across the large site and surrounding satellite sites
  • Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration, and support
  • Microsoft Office 2010 onwards
  • Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
  • Knowledge of Microsoft SCCM and OS / Application deployment
  • Good verbal communication: ability to communicate to all levels
  • Good written communication: concise and accurate call logging, documentation, and email correspondence
  • Good time management / organisational skills
  • Work well as part of a team or independently
  • Driving licence essential to provide support across the large site and surrounding satellite sites

Desirable skills / qualifications:

  • Microsoft Windows 7/10 training and certification
  • Active Directory management
  • Understanding of SCCM
  • Understanding of Mobile Iron or similar mobile device management platforms
  • Understanding of McAfee EP

As an employee you will benefit from:

  • Flexible benefits including, medical insurance and eyecare vouchers
  • Company pension scheme
  • Income protection after 6 month's service
  • 23 days holiday raising to max 25
  • Option to purchase / sell additional holiday
  • Life insurance
  • Employee Assistance Programme

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