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Deskside Support Engineer III

Employer
Undisclosed Company
Location
Gloucestershire, Gloucester
Salary
£29000 - £31350 per annum
Closing date
28 Feb 2024

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Gloucester. This is a full-time, permanent role, Monday to Friday 40 hours per week between 07:30 - 17:00. The role is paying up to £31,350 to start ASAP

As a Desktop Engineer you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry. In addition to supporting the onsite customer, you will also provide remote support to the client's satellite sites including installation, servicing, and repairing of systems / equipment.

Responsibilities

  • Incident management & resolution
  • IMACDs - Installations, Moves, Additions, Changes and Deletions
  • Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
  • Provide remote support to satellite sites
  • Act as Smart hands and eyes
  • Provide mobile device support
  • Maintain and update existing network infrastructure
  • Peripheral support
  • Asset, Stock and Loaner equipment management
  • Coordinate all Multi-Function Device (MFD) and network printer installs
  • Instruct customers in the operation and maintenance of systems/equipment
  • Provide Project services as and when required
  • Act as a central point of contact for the customer

Essential skills/qualifications

  • Proven trouble shooting skills
  • 3 years previous experience in a similar role
  • Support knowledge across Windows 10, O365, AD and SCCM
  • Knowledge of administering Windows Share\File permissions
  • Experience in mobile connectivity (E.g., Android/iPhone)
  • Good time management and organisational skills
  • Able to follow detailed instructions
  • Excellent communicator both face-to-face & over the phone
  • Must be able to deal productively with a high workload with minimal supervision

Desirable Skills/Qualifications

  • ServiceNow
  • ITIL Certification / Awareness

Working as part of the team you will gain access to a large library of training courses and accreditations to help further your skills and development.

Our client offers an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

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