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VHC Specialist

Employer
BMW Group Retail Careers
Location
Wilmslow
Salary
Competitive
Closing date
14 Feb 2024

View more

Sector
Sales
Job Type
Permanent
Hours
Full-time

Job Details

Halliwell Jones Wilmslow is looking for a VHC Specialist.

Your role

The position is located at our Wilmslow Centre which is a fantastic facility consisting of a recently modernised Aftersales Centre and BMW and MINI Sales. On offer is a competitive salary, ongoing training and development at the BMW Academy and great career progression opportunities.

Your responsibilities:
  • To ensure the accurate and efficient processing of completed Vehicle Health Checks.
  • To ensure all identified Red and Amber work is priced accurately and in a timely manner.
  • To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
  • To contact the customer through their choice of communication channels i.e. Telephone, BMW APP, WhatsApp, email, etc.
  • To explain to the customer all identified work, load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted.
  • To utilise all provided tools to support the selling process.
  • To obtain the accurate recording of reasons for declined work.

Your profile
  • Proven ability to effectively sell additional products or services.
  • Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
  • Familiarity with manufacturer repair times and industry standards.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Confidence in promoting safety items and convincing customers of their benefits.
  • Efficiently manage time to handle multiple VHCs and customer interactions.
  • Ability to address customer concerns and find effective solutions.

Rewards
  • 22 days holiday plus bank holidays AND your birthday off!
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family-run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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