Solutions Support Engineer III

Undisclosed Company
Yeovil, Somerset
£55000 - £57000 per annum
Closing date
29 Feb 2024

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Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Solutions Support Engineer III based on their customer site in Yeovil. This is a full-time, 37.5 hours a week permanent role to start ASAP. The role is paying up to £57,000 per annum depending on experience

Due to the nature of our client's work the successful candidate must hold or be able to obtain SC or DV Security Clearance. For this reason, we are only able to progress applications from British nationals

As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.

As a Solutions Engineer you will be responsible for:

  • Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements
  • Responding to users within set service level agreements (SLA's)
  • Providing 3rd line technical support and assisting 1st/2nd line support resolution
  • Meeting agreed build standards
  • Explaining technical concepts and providing guidance to the Customer
  • Assisting the 3rd line support team with projects and problem resolution
  • Assisting the 3rd line support team with Microsoft Windows support where applicable

We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills / experience:

  • Ability to write technical documentation for all aspects of the technical infrastructure
  • Good communication and organisational skills
  • Detailed knowledge and understanding of Backup technologies and storage solutions
  • Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes
  • Strong troubleshooting skills
  • Knowledge of help desk system and managing service requests / incidents / problems
  • Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory / Exchange / SQL / Clustering, AIX, VMware virtualisation, Oracle, and other infrastructure systems

Desirable skills / qualifications:

  • Veritas Netbackup and BackupExec
  • Spectrum Protect and Spectrum Protect Plus
  • NetApp Filers
  • Hitachi Storage
  • Highly Available storage solutions
  • SAN Fabric
  • ITIL certification
  • Working knowledge of SM9/SNOW or similar

As an Employee you will benefit from:

  • Flexible benefits including, private medical and health insurance, basic cover paid by employer
  • Free eye test vouchers
  • Company pension scheme
  • Income protection after 6 months' service should you be off work due to serious illness
  • 23 days holiday rising by 1 day per year to max 25
  • Option to purchase / sell additional holiday
  • Life insurance
  • Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

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