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Parts Advisor

BMW Group Retail Careers
Park Royal
£36,000 OTE
Closing date
23 Feb 2024

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Job Type

Job Details

BMW Park Royal is looking for a Parts Advisor.

Your role

To receive and identify stock and ensure that all goods from suppliers are checked and ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists.

Your responsibilities:
  • To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
  • To ensure stock is kept secure and in first-class condition.
  • Ensure that a receipt, payment or authorised signature is received for all issues.
  • To ensure that all customers are shown the utmost courtesy and consideration.
  • To ensure that all issues are in first-class condition and suitable for use for which purchased.
  • To be available to deliver parts to trade customers when required.
  • To ensure VHC's are processed in a timely manner
  • To maximise use of DMDC ordering system to ensure customer satisfaction
  • To ensure pre-picking is carried out daily to maximum effect
  • To pick and pack items for ecommerce orders when required
  • To ensure that stock is only issued in accordance with policy regarding payment or charge.
  • To guard against unauthorised withdrawal from stock.
  • To notify Parts Manager of any difference noted when inspecting incoming goods.
  • To ensure all transactions take place according to Company policy.

Hours: 45 hours per week Mon - Fri plus 1 in 3 Saturdays paid overtime.

Your profile
  • Proven previous experience
  • Customer Service skills
  • Communicate technical information, clearly and simply
  • Adapt to customer demands
  • Work to deadlines and targets
  • Maintain safe working area
  • Attention to detail
  • Logical and systematic
  • Willing to take personal responsibility
  • Energy and enthusiasm
  • Self-confidence, Self-motivated, and Committed
  • Full driving license

  • 25 days holiday plus 8 days Bank holiday
  • Company car and motorcycle scheme
  • Company pension scheme 8-16% company contribution


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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