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International Customer Service Assistant

Birmingham City University
Birmingham, West Midlands
Up to £10.42 per hour
Closing date
6 Mar 2024

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Job Details

Supporting the International Customer Service Advisors, the International Customer Service Assistant role will work closely with university staff at all levels assisting on answering enquiries from potential and current applicants both on the telephone and email, supporting conversion activities such as calling and social media campaigns, monitoring of the international social media pages and posting content at regular intervals, and provide tours of the city centre campus to visitors.

Person Specification

  • Currently studying for a degree at the BCU.
  • A clear understanding of the importance of excellent customer service.
  • Ability to communicate effectively with people of all ages and backgrounds.
  • Ability to work as part of a team.
  • Ability to demonstrate an organised approach to work and prioritise different tasks.
  • An understanding of the perceived barriers that widening participation students face in entering Higher Education.
  • A positive attitude towards and enthusiasm for the BCU.
  • A positive attitude towards and enthusiasm for higher education and the opportunities it provides.


Manpower have teamed up with Birmingham City University to offer you the unique ability to work for OpportUNIty, the Student Jobs on Campus Scheme - this will enable you to gain valuable, paid work experience whilst you study!

Company info
Birmingham City University

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