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CRM Production Executive

The Open University
Buckinghamshire, Milton Keynes
£19.28 - £21.18 per hour
Closing date
15 Feb 2024

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Marketing and PR
Job Type

Job Details

CRM Production Executive

Temporary role with immediate start until 31st July 2024

Working 37hrs, this role will be working from home and you will be required to attend meetings on campus once a month minimum or as required.

Paying £19.28 - £21.18ph which equates to £37,099 - £40,521pa depending on experience

Our client is the UK's largest university and a world leader in flexible part-time education. Combining a mission to widen access to higher education with research excellence, they are committed to transforming lives through education.

They are looking to recruit an experienced CRM Production Executive to join their supportive, forward-thinking team of email experts within the Marketing team. The CRM Production Executive is responsible for delivering effective marketing emails to the planned deployment dates and will need to be able to plan their resource effectively to deliver against key deadlines. This role includes using an email platform to create email and SMS communications. The role holder will be required to build emails using HTML / easy editor and test using Litmus, through to approval and deployment, therefore knowledge and experience of using an email platform and HTML is essential, as is excellent communication skills and stakeholder management. With this experience, we would expect the right candidate to have excellent email marketing knowledge, including responsive design and best practice, as well as a real passion for email marketing. Knowledge of marketing automation is also a bonus.

Key Responsibilities

  • Deliver campaign activity against the agreed production calendar which provides a complete view of the workload across the customer journey.
  • Communicate and collaborate with internal teams and stakeholders across all stages of campaign development from planning to deployment.
  • Operate email services platform to create and deploy email and SMS communications.
  • The introduction of new capabilities for the purpose of meeting emerging business needs and market trends.

Experience and Skills

  • Proven experience (at least 2-3yrs) of using an email marketing platform, including building in HTML and easy editors is essential.
  • Ability to build and deploy email campaigns which includes interpretation of brief, email creation (drag and drop and html editing), testing, sign-off, dispatch, delivery and response tracking.
  • Excellent communication skills and cross-team collaboration
  • Strong attention to detail.
  • Knowledge of email best practice.
  • Ability to foster strong working relationships.
  • Ability to work in a fast-paced environment with ease, self-motivated and proactive.

The client promotes diversity in employment and welcome applications from all sections of the community.

If you are interested in this role, please apply online or require more information, please call 01908 246715, we look forward to hearing from you.


Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.

Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.



Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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