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Technical Field Engineer II

Employer
Undisclosed Company
Location
Aberdeen
Salary
£23000 - £24820 per annum
Closing date
14 Mar 2024

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Technical Field Engineer II based in Aberdeen. This is a full-time permanent role, to start ASAP. The role is paying £24,820 per annum plus company van

Monday to Friday 7.5 hours per day between the hours of either 08:00 - 20:00. Weekends between 08:00 - 16:00 on a pre-scheduled rota

Due to this being a field / mobile role, a full UK driving licence is essential and a company van will be supplied.

The responsibilities will include:

  • Device and connectivity troubleshooting
  • Device imaging and configuring
  • Device swap outs and connectivity cabling, Wi-Fi
  • Device installs, moves, decommissions
  • Device stock control and asset management
  • Proactive maintenance, user familiarisation and guidance
  • Cable management
  • Smart hands and eyes
  • Liaison with other support teams

Essential Skills/Experience:

  • Previous experience in a similar role
  • Familiarity with Point-of-Sale devices
  • Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
  • Knowledge of Windows operating system and associated technologies
  • Knowledge of peripherals and their maintenance - printers, scanners
  • Be SLA focused and familiar with call management products
  • Familiarity with support procedures, scripts, and processes
  • Proven troubleshooting skills
  • Awareness of Payment Card Industry (PCI) compliance would be desirable
  • Ability to gain base level security clearance - BPSS
  • Valid UK Driver's License - Vehicle supplied

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