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Customer Services Administrator

Employer
Babcock
Location
Argyll & Bute, Helensburgh
Salary
Negotiable
Closing date
15 Apr 2024

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Job Details

Job Title: Customer Services Administrator
Location: Helensburgh, Argyll and Bute + Hybrid
Compensation: £23,802 + Benefits
Role Type: Full time / Permanent
Role ID: SF56552

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our Faslane site.

The role
As a Customer Services Administrator, you'll have a role that's out of the ordinary. You will ensure the requirements of all customer service operations are effectively and efficiently achieved, including supporting department processes, work orders processing in line with requirements and all associated data input is accurate.

Day to day, you'll assist the Customer Service Supervisor in maximising the utilisation of all the section's resource. You will also:

Manage customer service: Handle inquiries, direct requests, and ensure adherence to company standards (cost, time, quality).

  • Coordinate work orders: Create and track accurate work orders in the ERP system.
  • Provide administrative support: Assist departmental operations with tasks aligned with objectives.
  • Manages customer expectations: Ensures accurate contact details and manage expectations from initial contact.
  • Maintain compliance: Monitor maintenance team performance against standards.
  • Promote safe work practices: Implement safety policies and lead risk assessments.

This role is full time and will be based at Clyde, Faslane with hybrid working from home arrangements.


Essential experience of the Customer Services Administrator:

  • Highly proficient in Microsoft Office applications
  • Experience of IFS would be advantageous.

Qualifications for the Customer Services Administrator:

  • We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve SC security clearance for this role.

Our Benefits

  • Generous holiday allowance
  • Contributory Pension scheme, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International

For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.


Closing date: 01/04/2024

Company

Be Part of Something Big.

From supporting national defence to saving lives and protecting communities, Babcock provides critical, complex engineering services in the UK and internationally.

Babcock delivers vital services and manages complex assets on behalf of their customers across three key markets; defence, emergency services and civil nuclear. You could be part of this, leveraging their technology, expertise, infrastructure and assets to ensure delivery for their customers, for whom failure is not an option.

Career Opportunities at Babcock

Working for Babcock will give you the opportunity to develop your career, with fantastic prospects for promotion, along with the ability to learn transferrable skills and earn nationally recognised qualifications.

Take a look below at the roles Manpower UK is currently recruiting for at Babcock.

Company info
Location
Head Office
33 Wigmore Street
London
W1U 1QX
GB

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