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Customer Service Advisor

Undisclosed Company
North Lanarkshire, Cumbernauld
Up to £24500.00 per annum + Annual Bonus and Benefits
Closing date
9 Apr 2024

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Manpower UK are supporting our reputable client located near Cumbernauld for a permanent Customer Service Advisor. This is office based, working within a small friendly team.

This opportunity offers variety and consists of Customer service, account management, sales, admin and updating spreadsheets (Excel).

Hours are Monday to Friday working 8am to 4.30pm or 8.30am to 5pm.

Main duties:-

  • Actively participate to achieve monthly average order value targets. Up-selling /cross selling and gap analysis using individual skills with customer sales training.
  • Build and maintain effective communications and good working relationships with all internal and external teams, particularly National and Key Account Managers, Operations, Supply Chain and Credit Control to ensure maximum customer service levels are achieved.
  • Use listening skills when speaking with our customers to understand their business needs and exceed expectations.
  • Develop and maintain skills, by resolving customer queries, requests for product information efficiently. Ensure appropriate follow-up is completed via the telephone, SLA Tracker and Shared inbox.
  • Develop yourself to be the very best you can whilst always ensuring our SHINE values are at the core of all you do.
  • Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.
  • Make daily calls in accordance with your self-generated call diary to generate repeat orders, ensuring all orders are captured and opportunities are taken to maximise sales.
  • Contribute towards Customer Service Team and KPI's of answering calls within 15 seconds/3 rings.
  • Actively contribute to individual and team target as set out in the annual bonus scheme.

Immediate interviews available, therefore please submit your CV should you be interested.

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