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HR SuccessFactors System Lead

The Open University
Buckinghamshire, Milton Keynes
£57696 - £61198 per annum
Closing date
12 Apr 2024

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Job Details

Manpower have an exciting opportunity to join our client, The Open University, the UK's largest university, a world leader in flexible part-time education as an HR SuccessFactors System Lead based at their prestigious site in Milton Keynes (this is a hybrid role and will require working from the office twice per month).

This is a full-time, permanent role.

Depending on experience, this role is paying between £57,696 - £61,198 per annum, pro rata, depending on experience. The role also offers an £8,000 per annum market related pay (MRP) supplement on top of your salary (initially be in place for 2 years whilst being reviewed).

This role will work directly with the Head of HR Systems to provide thought leadership and design insight for the HR system Success Factor Employee Central and Recruiting & Onboarding. Representing the needs and interests of People Services Hub and the leadership within whilst working with stakeholders and colleagues across the University to deliver an optimum HR system.

This role will focus on integrating Success Factors Employee Central and Recruiting & Onboarding system related BAU activities as well as supporting the ongoing development in line with business requirements. It will also help support the development of internal capability and capacity.

Key Accountabilities

  • Alongside the Head of HR Systems, acts as a strategic advisor to the Director of People Services Hub and associated teams, and works closely with them to provide insight into the art of the possible in Employee Central & Recruitment & Onboarding
  • Works in close partnership with IT - ERP Team to ensure alignment on deliverables and priorities are maintained.
  • Facilitates all relevant decisions within the unit on Employee Central & Recruitment & Onboarding content and developmental priorities.
  • Works with the Head of HR Systems & wider PS Leadership team to ensure that their needs of the system are clearly understood and a clear roadmap from inception to delivery is developed.
  • Works alongside the IT - ERP Team to plan and execute the short, medium and long-term product roadmap of technological development for SF products.
  • Leading and managing a team responsible for HR systems
  • Acts as the initial point of escalation for Tier 2 level issues relating to Success Factor related products.
  • Supports and drives continuous improvement within Employee Central & Recruitment & Onboarding along with the IT - ERP team and service delivery teams in People Services.
  • Works in partnership with Head of HR Systems to develop internal capacity and capability to manage and improve Employee Central as a source of accurate and relevant workforce data.

Key Skills Required

  • Extensive SAP SuccessFactors Product experience - strategic and delivery. Position management knowledge and experience.
  • Extensive, proven experience in defining HR lifecycle process system support from implementation to adoption/enhancement and to continuous improvement.
  • Role models Inclusive, Innovative and Responsive values.
  • Demonstrates personal confidence and resilience without arrogance.
  • A strong commitment to excellence in working with a diverse student population.
  • Builds and maintains strong relationships up to and including Executive Board Level.
  • Able to influence without formal authority across organisational boundaries.
  • Actively listens and observes; seeks to understand before intervening.
  • Able to raise sensitive issues without alienating colleagues.
  • Demonstrates political sensitivity.
  • Continually scans the horizon to catch issues early.
  • Able to flex behaviour to meet the needs of the situation.
  • Willing to experiment, test and learn.
  • Able to own and learn from mistakes.
  • Stays positive, supportive and effective under pressure.
  • Tenacious in unfamiliar, ambiguous and complex situations.
  • Proactively identifies required action and possible barriers to progress, in advance.
  • Thinks ahead, prioritises, aligns necessary resources and plans as necessary.
  • Takes ownership for supporting delivery against commitments, despite challenges, difficulties, and workload.
  • Experience in an HE or Public sector or Professional Services environment and understands how to navigate the complex, matrixed environment is desirable.
  • Experience of working in an agile set up with an understanding of agile delivery cadence desirable.

Our client promotes diversity in employment and welcome applications from all sections of the community.


Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.

Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.



Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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