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Customer Service Representative

Lancashire, Preston
£11.44 - £12.00 per hour
Closing date
16 Apr 2024

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Job Details

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.00 per hour.

  • The role is full-time (37.5 hours per week).
  • This role is office-based role in West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37.5 hours per week). Monday - Friday 8am - 6pm. 37.5-hour week

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

  • We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
  • Eye care vouchers
  • Referral Schemes
  • Save-As-You-Earn-Scheme
  • MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

  • A positive attitude and a can-do spirit
  • Flexibility and the ability to adapt to new situations
  • Excellent communication skills, both written and verbal
  • The ability to work independently and as part of a team
  • A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!


At Atos, as the global leader in secure and decarbonized digital, their purpose is to help design the future of the information space.

Together they bring the diversity of their people’s skills and backgrounds to make the right choices with their clients, for their company and for their own futures.

At Atos, the future is their choice.

Pauline says: "Since joining the company, I have really enjoyed the team ethos that is encouraged and supported by all levels. There is a genuine culture that inspires my growth and development of knowledge, skills and experience to allow me to deliver the best customer service. Our teams will be focused on delivering a first class service interacting with Employers, Members and Third Party Authorities across a range of channels – an exciting opportunity to support our customers in securing their financial future!"

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