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Records Management Team Member

Lancashire, Lytham St. Annes
£11.44 - £12.00 per hour
Closing date
30 Apr 2024

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Join our Record's Management Team!

Pay - £11.44-£12 per hour.

  • This is a full-time role with set shift patterns
  • This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TS

We are recruiting for fantastic opportunity to join a busy team in Lytham, where you will be working as part of a team to support the records management team. Within the records management team you will be responsible for following a wide range of processes such as scan processes, confirming customers identity, completing application forms, and working on a machine. It will be a past faced role and will be heavily IT focussed. If you have a passion for IT and enjoy an admin focussed role, this may be the role for you.

The records management team provides valuable insight and feedback to our client & the wider business to drive a continuous improvement ethos and directly influence the customer and colleague experience. If this interests, you, and you enjoy working to challenging targets then be sure to apply today.

Please Note: Full training will be given

The role is full-time, and the set shift patterns are:

Mon - Thurs 16:00 - midnight.

Fri - 16:00 - 23:30.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits:

  • We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
  • Eye care vouchers
  • Referral Schemes
  • Save-As-You-Earn-Scheme
  • MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Daily Responsibilities:

  • Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
  • Ensure exceptional customer service is provided to all customers you engage with.
  • Achieve challenging targets around quality, productivity & customer satisfaction.
  • Use scan processes, look after application forms, purchases, load tapes onto files, customer identity checks and look after the machine you work on each day.
  • Be clear & concise in written, verbal, and email communication, both internally and externally.
  • Consistently meet performance indicators for accuracy and timeliness is required across all channels.

What we are looking for:

  • Ability to build excellent, long-term relationships with customers based on a complete understanding of their needs and a dedication to meeting their expectations
  • Dedication to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.
  • Ability to work together by involving others in goals and plans, sharing knowledge, taking a positive role in team building and seeking opportunities for cross-functional working and collaboration.
  • Passion for reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
  • Have a flexible approach, revising plans and decisions in light of new information and changing circumstances, dealing positively with organisational change.

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!


At Atos, as the global leader in secure and decarbonized digital, their purpose is to help design the future of the information space.

Together they bring the diversity of their people’s skills and backgrounds to make the right choices with their clients, for their company and for their own futures.

At Atos, the future is their choice.

Pauline says: "Since joining the company, I have really enjoyed the team ethos that is encouraged and supported by all levels. There is a genuine culture that inspires my growth and development of knowledge, skills and experience to allow me to deliver the best customer service. Our teams will be focused on delivering a first class service interacting with Employers, Members and Third Party Authorities across a range of channels – an exciting opportunity to support our customers in securing their financial future!"

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