Skip to main content

This job has expired

FMCG Customer Account Manager

London, Kingston upon Thames
£50000 - £59000 per annum
Closing date
16 Apr 2024

View more

Job Details

We are currently seeking an interim FMCG Account Manager to work with our global FMCG client, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until November 2024, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £59,000 per annum, pro rata, depending upon experience. The role offers 2 days onsite and 3 remote.

As a Customer Account Manager for one of the leading supermarket accounts, you will be responsible for building strong working relationships with the customer buying teams, developing and executing customer business plans which deliver USG, Market Share and Profitability. You will be accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.


  • Build strong and sustainable customer relationships
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
  • Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
  • Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored
  • Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
  • Manage the customer P&L for relevant categories and the overall level of customer investment
  • Manage in-month performance vs forecast, working closely with CBMs and CSP
  • Manage accruals and pricing accurately and efficiently
  • P&L Management: Delivery of Turnover & Business Building Terms targets for specific category


  • Previous experience in an account management or customer management role
  • FMCG experience essential
  • Prior commercial experience and exposure to P&L
  • Proven history of working within a team environment
  • Prior experience of leading and developing a direct report preferable however not essential

Kingston working environment:

  • Contractors who are based at Kingston will be eligible to get free parking
  • There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted products.
  • A canteen
  • A Gym is available for use on the Ground Floor (with subscription).
  • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.


A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.

Company info
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
CH62 4ZD
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert