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Service Manager

BMW Group Retail Careers
Closing date
3 May 2024

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Job Details

Arden Maidstone is looking for a Service Manager.

Your role

Service Managers within Jardine Motors Group play a critical role in ensuring our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture and ensure the communication between the Workshop team and the Front of House is seamless.

As part of this role, you will be responsible for a team of 7 Service Advisors and a Senior Service Advisor, reporting to the Aftersales Manager.

About the role:
  • Monitor Customer Service levels and provide effective support to Parts and Sales
  • Describe and assess Service Department market potential and revenue forecasts
  • Establish, implement, and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
  • Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
  • Oversee the day-to-day running of the front of the house
  • Coach and support the team when required.
  • Manage customer expectations and ensure customer satisfaction is a top priority.
  • Cover the Aftersales manager when they are on annual leave or training

Your profile
  • A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
  • The willingness to collaborate with other departments to solve problems quickly and efficiently.
  • Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
  • Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues' professional development.

  • Personal and professional growth opportunities through training.
  • Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
  • Supportive environment with over 50 trained Mental Health First Aiders
  • Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
  • Generous benefits package including 33 days holiday (including bank holidays), pension, company car, private healthcare and more


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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