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Retail Manager

BMW Group Retail Careers
Royal Tunbridge Wells
Closing date
4 May 2024

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Job Details

Arden Tunbridge Wells is looking for a Service Advisor.

Your role

Looking for the chance to join an incredible brand within a high performing dealership, this is not one to miss. If you have an analytical mindset and strive to exceed targets, you'll be a perfect fit as a Retail Manager for our BMW dealership in Tunbridge Wells..

We love people who value exceptional customer experiences, in the same way that we do; BMW Tunbridge Wells are committed to providing our customers with the highest level of service. As a Retail Manager, you'll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

Duties, Responsibilities & Person Specification:
  • A passion for providing outstanding experiences that keep customers coming back to our dealerships.
  • A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
  • Motivation for achieving department profitability, finance, and customer experience objectives.
  • An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Management.
  • Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
  • Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.

Your profile
  • Excellent lead management skills
  • Previous experience working within an automotive customer-focused environment.
  • Strong transactional awareness
  • Upbeat, positive, dynamic style
  • Extremely well presented and organised.

  • Personal and professional growth opportunities through training.
  • Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
  • Supportive environment with over 50 trained Mental Health First Aiders
  • Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
  • Generous benefits package including 33 days holiday (including bank holidays), pension, company car and more


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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