Skip to main content

Switchboard Operator

Employer
Undisclosed Company
Location
Bridgend
Salary
£11.45 - £20.95 per hour + weekly pay, NEST pension, holidays
Closing date
19 Jun 2024

View more

Sector
Public Sector
Job Type
Temporary
Hours
Part-time

Manpower is recruiting a Switchboard Operator on behalf of our public sector client the NHS.

Location - Bridgend
Job type - Temporary
Hours - Part time as per rota across 7 days.
Hourly rate- Weekdays £11.45 | Saturdays & Nights £16.14 | Sundays & Bank Holidays £20.95

The Role
As the first point of contact for the service you will be responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users.

Key Responsibilities:

  • Answering incoming calls both internal and external
  • Adhering to policies and procedures
  • Understanding organisational functions and medical terminology
  • Responding to emergencies and alarms
  • Maintaining and updating call rotas and records
  • Testing emergency procedures and systems
  • Operating access control systems

Qualifications and Experience:

  • Ability to speak Welsh at an intermediate level is ESSENTIAL
  • Driving licence and access to your own vehicle is ESSENTIAL
  • Be able to work any shifts as the service operates 24/7
  • Experience in a call handling role/fast-paced customer service environment
  • Knowledge of switchboard processes, policies, and information systems
  • NVQ in Customer Services or Call Handling (or willingness to undertake)
  • Excellent communication skills and clear speaking voice
  • Ability to work in a pressured environment with frequent interruptions and a high level of background noise
  • Ability to work unsupervised and under your own initiative
  • Friendly and helpful disposition
  • Ability to speak Welsh at an intermediate level (essential)

What we offer you

  • Full training
  • Weekly pay
  • 28 days paid annual leave
  • Access to the MyPath Programme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.

Apply for Switchboard Operator

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message (optional)

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert