Skip to main content

Customer Service Advisor

Employer
Undisclosed Company
Location
Ashford, Kent
Salary
Negotiable
Closing date
3 Jul 2024

View more

Sector
Manufacturing
Job Type
Permanent
Hours
Full-time


Manpower are currently recruiting for a passionate Customer Service Advisor for our client in Ashford, Kent

Permanent role

Monday - Friday 36.25 hrs per week

As a Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.

Are you keen to be part of this? Then this could be your pivotal career move.......

On a daily basis you can look forward to:

Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.

Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.

Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.

Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Proactively asking for and acting on customer feedback.

Your professional profile includes:

* Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc..)
* High school education or GCSE (minimum level C equivalent) in English and Mathematics
* University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
* Excellent verbal and written communication skills
* Ability to speak an additional European language (ie Spanish, French or Italian) is desirable
* 2 + years' experience in a similar customer focused role
* Excellent customer service experience
* Ability to work under pressure and deal with ambiguity
* Excellent attention to detail
* An efficient personality with strong time management, administration and customer skills
* Microsoft Office expertise
* Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

Benefits Include:-

* Company Pension Fund
* Cycle to Work Scheme
* Company Bonus
* Private Healthcare
* Flexitime
* EAP

Apply for Customer Service Advisor

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message (optional)

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs