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Workshop Controller

BMW Group Retail Careers
Closing date
22 Jun 2024

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Job Details

Marshall Bournemouth is looking for a Workshop Controller.

Your role

We are seeking a Workshop Controller at Marshall Motor Group's BMW & MINI dealership in Bournemouth. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.
  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Your profile

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individuals who display the following attributes:
  • Strong leadership skills with the ability to lead and motivate a team
  • A professional and calm approach with strong customer service skills
  • Strong problem-solving skills, with the ability to foresee potential barriers

  • 25 days annual leave plus bank holidays, life assurance and pension scheme.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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