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Service Advisor

Employer
BMW Group Retail Careers
Location
Bournemouth
Salary
Competitive and with a bonus and OTE scheme tbc
Closing date
5 Jul 2024

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Sector
Sales
Job Type
Permanent
Hours
Full-time

Job Details

Marshall Bournemouth is looking for a Service Advisor.

Your role

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don't need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Responsibilities
  • Establish and manage the customer relationship ahead of their booking, greeting them on arrival
  • Supporting the customer's experience through their Marshall journey in a positive and proactive manner
  • Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively supporting the customer with future requirements
  • Working as part of a team to drive outstanding customer service and retention

Your profile
  • Previous customer service experience is essential
  • You will be passionate about the customer journey and giving a great customer experience
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates
  • You will have strong attention to detail and organised as you will manage your own customer base and workload
  • Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
  • Tech savvy, ideally having used CRM systems in the past

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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