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Customer Service Advisor

County Durham, Stockton-on-Tees
Up to £12.05 per hour
Closing date
4 Jul 2024

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Job Details

Help People Get the Support They Need

Pay - Up to £12.05 per hour

  • The role is full-time working. You will be required to work a shift pattern which will cover the following working hours: 8am-8pm. Weekend working is required, shift patterns to be agreed with line manager.
  • This role is office based in Westminster House, St Marks Court, Thornaby, Stockton on Tees, TS17 6QP

We are looking for a compassionate and customer-focused individual to join our call centre team for the Personal Independence Payment (PIP) program.

As a Customer Service Advisor, you will be the first point of contact for claimants who need help with their claims. You will use your skills and knowledge to resolve their queries quickly and efficiently, and you will work with your team to ensure that we meet our customer service goals.

The department is responsible for a wide variety of tasks such as logging and updating new information in the system, providing assistance in the tracking and co-ordination of risks and issues, dealing with special requests for claimants and first line complaint management and supporting other departments.

What's in it for you?

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

  • 28 Days Annual leave per annum
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
  • Eye care vouchers
  • Referral Schemes
  • Save-As-You-Earn-Scheme
  • MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What you'll need:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

  • Strong interpersonal skills
  • Ability to develop good relationships with customers and colleagues
  • Strong analytical skills
  • Ability to organize and prioritize work in an effective manner
  • Ability to work in a fast-paced environment
  • Self-motivation and the drive for excellence
  • Excellent team player

If you are a customer service superstar who is looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.


At Atos, as the global leader in secure and decarbonized digital, their purpose is to help design the future of the information space.

Together they bring the diversity of their people’s skills and backgrounds to make the right choices with their clients, for their company and for their own futures.

At Atos, the future is their choice.

Pauline says: "Since joining the company, I have really enjoyed the team ethos that is encouraged and supported by all levels. There is a genuine culture that inspires my growth and development of knowledge, skills and experience to allow me to deliver the best customer service. Our teams will be focused on delivering a first class service interacting with Employers, Members and Third Party Authorities across a range of channels – an exciting opportunity to support our customers in securing their financial future!"

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