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Internal Sales / Customer Service Coordinator

Undisclosed Company
Sunderland, Tyne and Wear
£27000.00 - £29000.00 per annum
Closing date
31 Jul 2024

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Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.
**Hybrid working an option after training period.
Responsibilities will include:
Customer Order Management

  • Pro-actively manage customer orders, from receipt to completion.
  • Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
  • Managing delivery schedules and taking ownership for transportation costs on allocated accounts
  • Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

  • Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
  • Negotiating order lead times with customers.
  • Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
  • Attend customer review meetings as and when required.

Business Support

  • Active participation in Team Meetings and Continuous Improvement Projects.
  • Assisting other departments where appropriate and when requested.
  • Answering main switchboard calls.

Customer Service

  • Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
  • To review and understand current CSC processes and drive automated/system improvements.
  • Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

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