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Customer Experience Agent

Employer
Dropbox
Location
Dublin
Salary
EUR30000 - EUR33000 per annum
Closing date
17 Jul 2024

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Sector
IT
Job Type
Contract
Hours
Full-time

Job Details

Company Description
Dropbox supports hundreds of millions of creators and innovators around the world. Our mission is to unleash the world's creative energy by designing a more enlightened way of working. As we continue to build the best place to create, share, and work with others, there's a perfect spot for you to grow with us.

Team Description
The Customer Experience team simplifies how users and customers interact with Dropbox. They focus on understanding the customer journey as well as where they can simplify interactions and improve the Customer Experience.

Role Description
We are looking for Tier 2 Agent to come join our team on a rolling 6-month contract basis working fully remote from anywhere in Ireland!

You will be working with a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

Responsibilities:

  • Gain a solid knowledge of the full suite of Dropbox product offering.
  • Gain in-depth knowledge of one product area (e.g. Billing & Payments, Mobile, HelloSign,etc.)
  • Communicate complex technical information to technical and non-technical users
  • Delight users providing support on multiple channels including email, phone and chat.
  • Provide a high quality and friendly user experience


Requirements:

  • Relevant work experience, preferably in a tech support related role.
  • Fluency in English is required.
  • You have existing interest/knowledge of Dropbox.
  • You can communicate complex technical information in user-friendly ways.
  • You can complete set tasks in a timely and effective manner.


Note: Please apply only if you are currently in this location and eligible to work full-time in Ireland.
(only Shortlisted candidates will be contacted)

Company

Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

Dropbox Office

Take a look at the current contractor opportunities – we would love to hear from you.

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