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Customer Service Advisor

BMW Group Retail Careers
Closing date
9 Aug 2024

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Job Type

Job Details

Stephen James BMW is looking for a Customer Service Advisor.

Your role

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers' vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

The main duties of the role include:
  • Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
  • Record customers details and requirements when handling an enquiry
  • Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
  • Provide customer estimates according to company policy on schedules, times and pricing
  • Make outbound calls to customers when ordered parts have arrived and arrange a booking
  • Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

Your profile
  • Experience in delivering outstanding customer service, preferably as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
  • Excellent verbal & written communication skills
  • Confident at resolving complex issues
  • Excellent administration & IT skills
  • Must be eligible to work in the UK

Salary and hours

Basic Salary: £6,177 OTE £7,302 per annum.

The role is an office-based environment, working hours Monday and Tuesday, 10 am - 3 pm.


Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page .

Click apply today and take the first step towards a rewarding career in the automotive industry.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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