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Electronic Vehicle Health Check Specialist

BMW Group Retail Careers
Closing date
9 Aug 2024

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Job Type

Job Details

Halliwell Jones Southport is looking for an EVHC Specialist/VHC Specialist.

Your role

The position is located at our Southport Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.

Motor Industry experience is not essential but would be helpful. Do you have an eye for detail, are you excellent at both organising and prioritising your tasks as well as have the ability to take ownership of queries from start to finish then this might be the role for you.

Your Responsibilities:
  • To ensure the accurate and efficient processing of completed Vehicle Health Checks by linking with our workshop technicians.
  • To ensure all identified Safety and Advisory work is priced accurately and in a timely manner.
  • To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
  • To contact the customer through their choice of communication channels i.e. Telephone, BMW APP, WhatsApp, email, etc
  • To explain to the customer all identified work, prioritise and load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted timeframe.
  • To utilise all, provided systems to support the selling process.
  • To ensure the accurate recording of reasons for declined work.

Your profile
  • Proven ability to effectively sell additional products or services.
  • Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Confidence in promoting safety items and convincing customers of their benefits.
  • Efficiently manage time to handle multiple VHCs and customer interactions.
  • Ability to address customer concerns and find effective solutions.

  • 22 days holiday plus bank holidays AND your birthday off!
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family-run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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