Service Advisor
- Employer
- BMW Group Retail Careers
- Location
- Brighton and Hove
- Salary
- Highly Competitive
- Closing date
- 7 Aug 2024
Job Details
Your role
As a Service Advisor at Group 1 Automotive, you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and enrolled in our aftersales academy.
What you will be doing?
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles' progress and ensure the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
Your profile
We are looking for individuals who meet the below criteria to join our team. If you think you've got what it takes and meet the criteria below, then please apply!
- Full UK Driving Licence
- Motor Industry experience is preferable
- Happy to work independently and as part of a team
- Ability to work to timescales effectively, with a keen eye for detail
Rewards
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
- Competitive salary with uncapped earnings potential up to £35,000 OTE
- Enrolled in our aftersales academy
- Accelerated training pathways and manufacturer training
- State-of-the-art facilities with modern automotive technology
- Family-friendly benefits such as enhanced Paternity & Maternity leave
- Long Service holiday rewards that increase with your length of service
- Paid day off for your birthday
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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