Service Advisor

Customer Service Advisor Automotive
Full Time: Permanent Fully Onsite
Location: South Dublin

Are you passionate about customer service in the automotive industry? We have an exciting opportunity for a Service Advisor to join our team. Here's what you'll be doing:

What's on offer:

• Competitive base salary.
• Performance bonus.
• Pension scheme.
• 22 days of paid leave.
• Employee Discount Scheme.
• Employee Assistance Programme.
• Manufacturer training.

Key Responsibilities:

• Customer Service: Provide exceptional end-to-end customer service, from booking to vehicle return.
• Scheduling & Coordination: Schedule vehicle services, manage collection times, determine workshop availability, and optimize workshop load.
• Progress Reporting: Maintain progress reports for each customer vehicle, advise on required work, and agree on repairs and costs.
• Customer & Team Relationships: Build strong relationships with customers and workshop colleagues.
• Vehicle Handover: Explain work done and ensure on-time delivery.
• Issue Resolution: Address and escalate customer issues as needed.
• Invoicing & Admin: Maintain accurate records in the Dealer Management System.
• Customer Satisfaction: Drive high customer satisfaction scores.
• Process Improvement: Work with the team to enhance customer experience and revenue opportunities. Ensure service processes meet ISO standards.

Requirements:

• Enthusiastic self-starter with a passion for customer service.
• Experience in a customer-facing role.
• Excellent communication skills in both written and spoken English.
• Highly flexible, organized, and proficient in administrative tasks.
• Strong IT skills.
• Full authority to live and work in Ireland (this role does not qualify for a work permit).

Preferred Qualifications:

• Experience with Dealer Management Systems (e.g., Kerridge CDK).
• Understanding of Service Department KPIs and strategies for improvement.
• Over 3 years of experience in a Vehicle Service Department.
• Familiarity with the COVIS system for vehicle CVRT.

Ready to take your customer service skills to the next level? Apply now and join our dynamic team! Send you cv to [email protected] or call me on 01-6455210