Contact Centre Sales Advisor

Vines of Guildford is looking for a Contact Centre Sales Advisor.

Your role

42.5 hours per week - 5-day working pattern over a Monday to Saturday period with a 1-hour unpaid lunch break each day.

Are you looking to take those first steps towards transitioning into Sales? Do you enjoy assisting and engaging with people? If so, we're looking for individuals like you to join our team.

BMW is synonymous with driving pleasure. We have earned this reputation through decades of innovation, a dedication to quality and a commitment to our customers. As a Contact Centre Sales Advisor, you'll be the first point of contact for all vehicle sales enquiries into our business; through telephone calls, digital enquiries, live chat, or email.

Your role will be to maximise every opportunity to drive sales and improve the customer experience.

What you'll be doing:

• First point of contact for all vehicle sales enquiries into our business through telephone calls, digital enquiries, live chat, or email
• Maximising our opportunity to convert calls into appointments
• Providing customers with information to aid their decisions when considering buying a vehicle from Vines
• Supporting the Sales teams with customer vehicle enquiries
• Build and maintain strong customer relationships, ensuring high levels of satisfaction and loyalty
• Accurately record vehicle and customer information, and effectively follow up and prospect customers to secure repeat business

Your profile

• Strong communication skills with a friendly and professional demeanour
• Excellent written and verbal skills
• An ability to multitask and navigate through various software systems efficiently
• A customer-centric mindset with a passion for helping others
• A proactive approach to identifying and pursuing sales opportunities
• Previous experience working towards sales driven KPI's
• Previous experience in a customer service or contact centre role is preferred but not mandatory

We're excited to welcome individuals who are eager to make a difference and leave their mark in the world of luxury automotive sales. We are extremely passionate about progression and development so previous automotive experience isn't necessary, you might come from a retail or general customer services background, but have the drive to succeed within a fast-paced and supportive team.

Rewards

As well as all the other standard employee benefits including Pension, Life assurance, Cycle2Work, Highstreet Discount vouchers, and long service awards we offer.

• 24 days basic holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
• Day off for your birthday!
• Ability to Buy and Sell Holiday
• Ability to buy technical goods/days out and holidays and spread the payments through your salary with no added interest
• Staff Car / Motorbike / EV Charging Purchase Scheme
• Medical Health Cash Plan Scheme
• Enhanced Parental Benefits
• Job Shadowing Scheme