Service Centre Day Shift Manager

Position: Service Centre Day Shift Manager
Location: Home based with the requirement to attend occasional meetings at their Head Office in Rayleigh, Essex
Type: Full-Time, Permanent
Department: Service Centre, Operations
Hours: 40 per week - Week 1: Mon-Fri 7am-3:30pm & Week 2: Mon-Fri 11am-7:30pm
Salary: £48,150.00-£60,990.00 per annum
Clearance: Successful applicants will require Counter Terrorism Clearance (CTC)

About the Role
Are you a dynamic leader with a passion for delivering excellent customer service? Our client who provide housing services is looking for a Shift Manager to lead their Service Centre team. As the first point of contact for inbound communication, your role will be crucial in ensuring a high standard of service and customer satisfaction. You will be responsible for coaching, motivating, and guiding your team to meet key performance objectives.

Key Responsibilities

Operational Excellence:

• Support your team in managing inbound communications and resolving issues efficiently.
• Ensure daily transport demand is scheduled and align with operational staffing requirements.
• Maximise the utilisation of rooms/properties for new arrivals, including out-of-hours needs.

Leadership & Management:

• Act as the primary point of contact for daily queries regarding the transport department.
• Manage all requests for information, assistance, or complaints received by the Service Centre.
• Ensure compliance with contractual requirements and company policies.
• Oversee the use of all relevant systems, ensuring data integrity and real-time accuracy.

Team Development:

• Delegate work effectively and support the training and development of new and existing staff.
• Conduct regular one-to-one meetings to manage training, performance, and personal development.
• Foster a supportive environment where staff can thrive and achieve their goals.

Problem Solving & Compliance:

• Investigate and resolve complaints
• Ensure proper signposting and escalation of issues, following established protocols.

Key Qualities

Talented:

• Strong leadership skills with the ability to mentor and develop a team.
• Excellent problem-solving abilities and capacity to work well under pressure.
• Commitment to continuous personal and professional development.

Trusted & Professional:

• Uphold the highest standards of confidentiality and data security.
• Demonstrate awareness and adherence to all policies and procedures.

Agile & Diverse:

• Flexibility to handle short-notice changes and provide support across different company projects as needed.

• 25 days annual leave plus national bank holidays.
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Enhanced family leave pay
• Life Cover (2 x basic salary).
• 6-month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Phone/other equipment as required for the role.
• Referral Scheme.

Ready to make a difference? Join and lead a team dedicated to delivering excellence. Apply today and take the next step in your career journey!

Driving License is required for the role.

Interested please email or contact me on 07483 340870 for more information.