Customer Service Advisor

Vines of Guildford is looking for a Customer Service Advisor.

Your role

A Customer Service Advisor here at Vines Group is at the heart of the business, they are often the first point of contact a customer has with us regarding our BMW, MINI & Motorrad products and services.

The working hours for this role are: Monday to Friday - 8:30am to 6pm/ 8am to 5:30om and a Saturday rota ( currently 1 in 4) covering 9am to 1pm.

Basic salary: £24,000 with £30,000 on target earnings including bonus but this is uncapped and there's opportunity to earn much more!

Responsibilities:

• First point of contact for volume inbound customer calls, you will be directing our customers to the relevant department or converting them into bookings and appointments.
• Maximise our service sales by upselling the work identified within service appointments.
• To support Sales teams across the group with customer enquiries and leads regarding vehicles BMW, MINI and Motorrad products.
• Creating outstanding customer confidence by ensuring a professional performance and exceptional commitment to customer care at all times.
• Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and business.

Your profile

Our Customer Service Advisors have a passion for offering outstanding support internally and externally. They have the talent to develop trust with our customers and the drive and resilience to achieve stretching sales targets. The successful candidate will have previous customer service or sales experience but otherwise full training is provided in order to help you reach your potential.

This is a great opportunity for someone who is looking to develop their career within a prestigious brand. Within role you really get back, what you put in with regards to earning potential. So if you are driven, proactive and passionate this could be the perfect opportunity for you.

Rewards

Vines certainly have one of the best staff benefits packages in the industry. As well as our standard benefits like pensions and life assurance we have some great additions and these are just to name a few;

• Employee feedback driven work culture via focus groups and engagement surveys. Our October survey scored a whooping 8.9, which is in the top 5% of the consumer category.
• 24 days a year (plus bank holidays) increasing to 29 days based on your length of service. Plus, your Birthday off each year!
• Car leasing opportunities for friends and family through a third-party provider
• Enhanced maternity and paternity benefits
• Employee and customer referral scheme
• Health Care Cash Plans
• Fantastic work environment with newly refurbished staff canteens and outdoor break facilities
• Career paths and succession planning are encouraged across all levels of the business