Customer Service Administrator

We are looking for a Customer Service Administrator in Killingholme!

• Salary - £26703.81
• Hours - Monday - Friday 08:00 - 17:00 or 07:00 - 16:00

Your role

• To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
• To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
• Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
• Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
• Ensure any issues raised are escalated as and when required.
• Communicate and coordinate between colleagues in relation to all new and existing job cards.
• To attend and participate in dally department meetings when required.

Your profile

• You will have strong administration and customer service skills
• You must have excellent attention to detail.
• Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
• Ability to work to highest quality standards.
• Good communication and team working skills are essential.
• Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.

Our offer

• Pension scheme
• Life Assurance Cover

Please apply with your CV if you're interested!