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Service Advisor Apprentice

Employer
BMW Group Retail Careers
Location
Nottingham
Salary
Competitive
Closing date
25 Oct 2024
View moreView less
Sector
Sales
Job Type
Permanent
Hours
Full-time

Job Details

Sytner Nottingham is looking for a Service Advisor Apprentice.

Your role

We are currently recruiting for an Aftersales Service Advisor Apprentice for. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

Job description

We are currently recruiting for an Aftersales Service Advisor Apprentice.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

You will be working in a busy BMW/MINI Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

Service Advisor specific duties include:
  • Working face-to-face with customers within the Retailer
  • Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
  • Estimating time and costs associated with vehicle services and repairs
  • Handling and responding to customer complaints
  • Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
  • Liaising with customers and keeping them updated of any additional work that may be required
  • Tracking customer vehicles through the workshop during service and repair
  • Advising customers on how to solve problems with their vehicles

All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Requirements and prospects

Desired skills
  • None
  • Full training will be provided

Personal qualities

Successful applicants must demonstrate the following:
  • An enthusiasm for excellent customer service
  • An interest in the automotive industry
  • To have good communication and organisational skills
  • To be honest and trustworthy with a willingness to learn
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
  • To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually

Desired qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
  • English
  • maths
  • One other subject

Future prospects

On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.

Things to consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).

While the programme will focus around customer service skills, also embedded within the seven weeks training will include the current certification training courses for the Service Advisor role. Additional technical and product awareness training will also be included.

Qualifications to be achieved:
  • Level 2 Customer Service Practitioner
  • Service Advisor Certification
  • ERR (Employee Rights & Responsibilities) Workbook

Training provider

INSPIRO LEARNING LIMITED

Applications for this apprenticeship are being processed by BMW Group Academy

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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