Customer Support Representative

Manpower are looking to recruit a Customer Support Representative to join our Inside Sales team. The role will initially be remote and then based at our client site in Erskine and Glasgow.

As part of the Customer Support team, you will be the point of contact for requests via inbound calls and inbox management.

You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Responsibilities:

• Driving a high level of quality service support across the entire business
• Perform detailed date entry in line with pre-defined processes
• Management of incoming emails and calls from internal colleagues and partners
• Manage escalations through customer and partner engagement
• Database management

The successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services or within a similar role would be advantageous.

Working within a dynamic and supportive environment, we will help you maximise your potential and drive a successful career. For any applicants that are interested, there may be an opportunity to carry out additional Team Leader responsibilities based on previous experience.

The team work Monday to Friday 9am - 5.30pm and so there is no weekend working! We currently work a few days remotely from home.

Salary is £22,308 - £24,000 depending on experience.

Manpower are committed to supporting a diverse workforce and encourage applications from all backgrounds.