Core Imaging Customer Service

Undisclosed Company
Amersham, Buckinghamshire
£15.33 per hour + ongoing
22 Sep 2016
20 Oct 2016
Manpower UK
Job Type
Our client, who is based in Amersham, is looking for an Core Imaging Customer Service to join their busy and vibrant team. This is a temporary opportunity with the possibility of being taken on as a permanent member of the team.

Provide customer service excellence and full wing to wing ownership of the daily transactions from customer enquiry to order processing and shipment delivery ensuring the customer's voice is heard.

Essential Skills:
* Ability to listen and understand the customer requirements, translating into effective action.
* Strong inter-personal skills, serving both internal and external customers, whilst working collaboratively with the all manufacturing plants to ensure the customer voice is heard.
* Team orientated, with a passion to deliver customer service excellence

Key responsibilities / essential functions may include:
* Full wing to wing ownership for the designated regions daily transactions
* Close liaison with our manufacturing plants and commercial partners
* Increase the number of customers using the automated ordering tools
* Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners
* Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern
* Analyse the transactional data and present to our key customers on a quarterly basis to seek out and initiate service improvement opportunity
* Identify and execute simplification opportunities
* Build trusting and solid relationships with our customers and commercial partners by responding to enquires in a timely and professional manner
* Establish and enhance effective communication channels with appropriate partner functions throughout supply chain, finance and commercial
* Contribution to team goals and KPI metrics

1. Aware and comply with the GEHC Quality Manual, Quality management System, Quality Management Policy, Quality Goals and applicable laws and regulations
2. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required
3. Proven knowledge of customer service
4. Outstanding communication with skills, both written and verbal
5. Competent with Microsoft Office packages
6. Ability to manage self and tasks in a proactive manner
7. Excellent organisation and administrative skills
8. Attention to detail
9. A calm and analytical approach to problem solving
10. Willingness to work as part of a team, driving and leading projects
11. Analytical skills.

If you feel that this job is right for you, please apply!