Customer Development Executive - Ice Cream FMCG

Surrey, Leatherhead
£32300 per annum
03 Oct 2016
19 Oct 2016
Manpower UK
Job Type
An excellent opportunity has arisen to join a world leading global organisation, our client Unilever are currently recruiting for two Customer Development Executives for the Ice Cream Category. This is a temporary role to start October 2016 and expected to run for 3 months with possibility of becoming permanent. The salary for this position is paying £32,300 per annum, pro rata. The positions are based at Unilever's UK HQ in Leatherhead, Surrey.

The purpose of this Customer Development Executive role is to be the first point of contact with some of our biggest retail convenience customers and to work with them to deliver consistent long term profitable growth by utilising investment to deliver our ambitious sales, share and profit targets.

The successful candidate will be a self-starter with imagination and drive to overcome challenges and a curiosity as to how we improve the retail sales of ice cream to consumers in the convenience store environment.

The Out of Home channel is seen as a significant growth opportunity for the UK business with an ambition to grow double digit every year through to 2020 and add at least an incremental £30M turnover from the current position.

The managed accounts business is currently dominated by traditional convenience customers such as Tesco Express, Nisa and SPAR. The channel is continually evolving and the rise of convenience discounters now means that the channel is made up of over 30,000 outlets whose customers expect to see ice creams biggest brands available. This creates a wealth of opportunity that the right candidate will need to be ready to exploit.

*Build and maintain strong customer relationships
*Build strong and sustainable relationships at all levels with a range of wholesale and retail customers.
*Develop a deep contact network at head office, regional and outlet level.
*Act as active ambassador of Unilever
*Negotiate effectively with the customer e.g. to agree trade terms, trade funding, and counterparts according to the UL ice cream strategy
*Manage our presence at key customer events e.g. trade shows
*Develop and execute world-class customer business plans
*Develop strong customer business plans with the support of a great cross-functional team of Brand Managers, Category Managers, Finance Managers and Shopper Marketing
*Develop and deliver an optimal category promotional plan
*Manage promotional and non-promotional investments with the customers and ensure all agreements are properly documented and stored
*Manage the launch of new products with customers e.g. selling in the new product and providing samples in a timely manner
*Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team where appropriate
*Manage financials efficiently and control risk to Unilever
*Develop customer strategies to ensure delivery of sales and profit targets
*Manage the customer P&Ls and the overall level of customer investment
*Ensuring regular reviews with customers to monitor and maintain performance versus plan
*Manage in-month performance vs forecast, working closely with CBMs and Business Operations
*Manage accruals and pricing accurately and efficiently
*Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation

Skills Required
*Relevant customer management experience in FMCG
*Commercial and financial acumen
*Sales and negotiation
*Influencing and relationship building
*Networking ability at all levels of seniority
*Communication and presentation skills
*Analytical ability to draw insights from data
*Competent with Excel and key business systems