German - Customer Service - Perm - 22k + 4-8k OTE

EUR22000 per annum + OTE €4,000- €8,000
03 Oct 2016
31 Oct 2016
German CSA
Paula Domingues Rocha
Job Type
We are about to embark on a project with one of our clients - an instantly recognisable, global iconic brand - to open up a multilingual Customer Support and Content Review Centre.

The focus of the role will be to:
Assist customers over the phone while providing a delightful customer experience.
Process and raise required requests/transactions and make sound decisions related to customer requirements.
Follow all compliance and security measures relating to client data.
Take action on process transactions and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Adhere to process norms and structure.

We are looking for bilingual candidates (fluent in GERMAN and ENGLISH), graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.

We offer interesting work on site a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.