UK Consumer Credit Specialist

Brighton, East Sussex
£9.89 per hour
05 Oct 2016
19 Oct 2016
Manpower UK
Job Type
Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

If so, you're ready to take on a challenge and make an impact, you owe it to yourself to take advantage of the brilliant opportunity we have available at the American Express. American Express is the world's premier service company, and the largest credit card issuer by purchase volume. From high employee satisfaction ratings to many workplace awards, American Express is consistently recognized as a great place to work by people around the world.

If that grabs your attention, a fantastic opportunity has become available for a full time Consumer Credit Specialist who can demonstrate negotiation and relationship management skills with excellent communication skills.

The key responsibilities involve:
Negotiation for the collection of high risk cardholders

oUnderstanding customers financial arrangements and requirements

oPutting in place repayment plans that balance customers ability to repay and ongoing account management

oUnderstanding of financial risks and being able to make decisions

Managing the review of spending decisions

oHandling calls within the guidelines of the Credit Management Operating System

oSecuring repayment of high risk cardholders (preferably via ePay) and avoid potential losses/write-offs

oResolving and preventing future declines for cardholders by weighing up risk and customer needs

Maintaining the brand proposition and customer loyalty

Handling calls within the expectations of Credit Management customer satisfaction measures.

Working at American Express you are provided with a fantastic and diverse working environment, in a state of the art building in the centre of Brighton. Other benefits include;
-Continued training and development
-A subsidised roof top canteen
-Free tea/coffee
-Subsidised on site leading brand coffee shop
-On site gym.
-Flexible hours
-Employee discounts at a number of local retailers.

As a Consumer Credit Specialist, you will be working 35 hours per week, with a number of available shift patterns throughout Monday - Friday 8am till 9pm and Saturday 9am - 8pm.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact Manpower